Live / Casino
When you open an account with ph8ph and move funds through GrabPay or PESONet, you share personal and financial information with us. This policy explains exactly what we collect, why we keep it, and what choices you have over your own data — written plainly, not buried in legal language.
ph8ph collects the information you provide when you register — your name, contact details, and the credentials you use to access your account. When you fund your wallet through GrabPay or PESONet, we record the transaction reference, amount, method used, and timestamp. These records exist so you can reconcile your own wallet history and so we can resolve any funding question you raise with our support team. We also collect device and session data — browser type, IP address, and session duration — to maintain account security and detect access from unrecognised devices. This is not used for advertising profiling. We do not sell your personal information to third parties. Cookie data tied to your session is used to keep you logged in and to remember your last lobby position; you can clear this through your browser settings at any time. Data is retained for as long as your account remains active and for a period after closure as required by applicable financial record-keeping obligations. If you want to understand what specific data we hold on your account, the request path is described in the Rights section of this page. Availability of services depends on local law and eligible regions.
This policy applies to every interaction you have with ph8ph through our website and mobile access point. Understanding its boundaries helps you know when you are under our data practices and when a third-party service's own rules take over.
Login activity, session tokens and account credentials fall fully within this policy. When you sign in and move between your wallet, lobby or account settings, that activity is governed by these rules.
Deposits and withdrawals processed through GrabPay or PESONet are recorded under this policy. The transaction reference and amount are stored in your account history, visible after login.
Pages you load, game lobbies you open and support chats you initiate through our platform fall within scope. We log these interactions to resolve support queries and maintain service continuity.
When GrabPay or PESONet process a payment on their own infrastructure, their own privacy terms apply to that leg of the transaction. We handle only the data that reaches our platform after the payment is confirmed.
Your account data is not locked away. After logging in, you can review the personal details we hold — name, registered contact, and linked payment methods — directly from your account settings page. If any detail is incorrect, the edit function within account settings lets you submit a correction; where verification is needed, the fields shown on screen will guide you through the steps we require. Transaction records covering your GrabPay deposits and PESONet transfers are available in the wallet history section of your account. These are read-only records; if you spot an error in a transaction entry, raise it through our support channel and we will investigate with reference to the payment provider's confirmation data. If you want to know more about the data we hold beyond what the account dashboard displays, or if you want to request deletion after account closure, contact us through the support path listed in the Contact section below. We aim to respond to data queries within a reasonable timeframe; we will always confirm receipt of your request.
Log in and open account settings to see the personal information we hold. Transaction history is in the wallet section — each entry shows method, amount and reference.
Use the edit fields in account settings to update contact information. For changes that require identity verification, follow the steps shown in the form.
If your dashboard does not answer your data question, write to us through the support contact path. We confirm receipt and follow up with what we hold on your account.
After account closure, you may request deletion of personal data that is not subject to financial record-keeping requirements. Submit this through our support channel with your account reference.
If any part of this policy raises a question about how your data is handled — your wallet records, account credentials, or a transaction linked to GrabPay or PESONet — use the contact paths below. Include your account reference number in any privacy-related message so we can pull the right records without asking you twice.
Send your privacy query to our support email address listed on the Contact page. Include your registered account email and a brief description of what you are asking about.
Open the chat widget from your logged-in account for queries about your wallet history or transaction records. Our support team can verify account details and escalate data requests.
For straightforward corrections to registered details, go directly to account settings after login. The fields available there cover name, contact information and linked payment method updates.
Data protection is built into the account and wallet flow, not added as an afterthought. Every deposit processed through GrabPay or PESONet passes over an encrypted connection, and your account credentials are stored in hashed form — we cannot read your password, only verify it. Session tokens expire automatically when you log out or after a defined period of inactivity, reducing the risk of unauthorised access from a shared device.
All data exchanged between your device and our platform — including login and wallet activity — travels over an encrypted connection. This applies whether you access ph8ph from a mobile browser or a desktop.
Session cookies keep you logged in and remember your last lobby state. You can clear these through your browser settings. We do not use cookies to build advertising profiles or share browsing data with external networks.
Active account data is retained while your account is open. After closure, financial records are kept for the period required by applicable obligations, then deleted. Personal profile data not tied to financial records can be removed on request.
When this policy changes in a material way, we post a notice in your account dashboard after login and update the effective date at the top of this page. Continuing to use the account after a change indicates acceptance.
These are the questions we receive most often about data handling, account records and privacy choices. If your question is not here, use the support contact path to ask directly.
We collect your name, contact details, and the login credentials you choose. When you fund your wallet through GrabPay or PESONet, we also record the transaction reference, method and timestamp. No payment card numbers are stored on our platform; those are handled by the payment provider.
Yes. Your wallet history section, accessible after login, lists every deposit and withdrawal with the method used, the amount, and the transaction reference. If a record looks incorrect, raise it through live chat or email support with your account reference handy.
We do not sell your personal information. Data passes to payment processors like GrabPay and PESONet only to complete the transaction you initiate. Those processors apply their own privacy terms to the data they handle on their infrastructure. We do not share account data with advertising networks.
Log in and go to account settings. The edit fields there cover your registered name and contact information. For changes that require identity verification, the form will show the steps needed. If a field is locked and you cannot update it yourself, contact support with your account reference.
Financial transaction records are kept for the period required by applicable financial record-keeping obligations after account closure. Personal profile data that is not tied to a financial record can be deleted on request. Submit a deletion request through our support channel after closing your account.
When we make a material change, we post a notice in your account dashboard after login and update the effective date at the top of this page. We recommend checking the policy page periodically. Continuing to use your account after a change is posted indicates you have accepted the updated terms.